Premises and acceptance of the General Conditions of Sale
These general conditions of contract (hereinafter also “General Conditions”) govern the offer by MARCHISIO FAMILY ORGANIC ESTATE SSA of products on www.marchisiofamily.it (hereinafter also the “Site”). The General Conditions must be accepted by the User when registering on the Site, in order to be able to take advantage of the offers made therein and to proceed with the purchase of products.
MARCHISIO FAMILY ORGANIC ESTATE SSA reserves the right to modify the General Conditions at any time in whole or in part, notifying Users via the Site with at least 30 days notice, if the methods of use of the products and services offered have changed. Users are therefore required to periodically consult this page, in order to always be informed about the conditions applied. It is understood that the use of the Site following these changes implies the tacit acceptance of the same.
Ownership of the Site – Type of offers
The Site is owned by MARCHISIO FAMILY ORGANIC ESTATE SSA, with registered office in VIA SILVIO PELLICO 7, 12050 CASTELLINALDO D’ALBA, CF and VAT number 03646570048, REA CN 306332. The products on the Site are resold (from now on forward also “MARCHISIO FAMILY ORGANIC ESTATE”) directly. The range of products relates to the alcoholic categories and accessories (wines, sparkling wines, grappas, oil and jars of olives). Following a purchase transaction, MARCHISIO FAMILY ORGANIC ESTATE SSA will issue the User with an order confirmation.
Registration on the Site
The Site is aimed exclusively at Users who have reached the age of 18. Browsing and using the services offered on the Site are made accessible after a free registration procedure. Users who register on the Site must provide some personal data and follow all the steps from the procedure (hereinafter also “Complete Registration”). At the time of complete registration, the User will be asked to choose a Username and Password, which the User undertakes not to give even temporarily to third parties and to keep with due care, diligence, and secrecy under his own responsibility, constituting such credentials. the only means to identify the User and to validate his access to the offers.
The User is required to immediately inform MARCHISIO FAMILY ORGANIC ESTATE SSA of any unauthorized or improper use of his access credentials or to report any violations by third parties. If MARCHISIO FAMILY ORGANIC ESTATE SSA finds any violations, it may at its discretion inhibit access, permanently delete the information contained therein or refuse the opening of new Accounts by the same User.
At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a cancellation request, however, MARCHISIO FAMILY ORGANIC ESTATE SSA may temporarily keep, in whole or in part, such information, for the sole purpose of executing any purchases made and / or being able to conclude the accounting and tax procedures.
Complete Registration is required to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also “Account”).
Conditions of the offer
The object of the offers of MARCHISIO FAMILY ORGANIC ESTATE SSA is the purchase of goods at the prices indicated on the Site. MARCHISIO FAMILY ORGANIC ESTATE SSA reserves the right not to process orders from subjects other than the “consumer” in accordance with its commercial policy . In any case MARCHISIO FAMILY ORGANIC ESTATE SSA does not sell alcohol to individuals who have not turned 18 years of age. By sending the orders, the consumer guarantees that the ordering subject and, if different, the recipient of the goods are both over 18 years of age.
Prices are expressed in Euros and are inclusive of VAT. The shipping costs of the goods can be fixed or variable, calculated based on the weight, the number of items selected and / or the destination address of the goods. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order exceeds a certain value or following a specific promotion. In any case, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment.
The images accompanying the information sheets of a product or an offer may not be perfectly representative of its characteristics but differ in color, size and accessory products shown in the figure. All purchase support information is to be understood as simple generic information material, therefore not referable to the real characteristics of a single offer.
The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to become aware of them. MARCHISIO FAMILY ORGANIC ESTATE SSA may change the duration or quantity of an offer at any time and at its discretion, it being understood that it will follow up on orders accepted during the validity of a particular offer. An offer may be published several times over time, also following agreements with the supplier of the goods. In some cases it is possible that the availability of an asset ends at a time after the purchase: in these cases MARCHISIO FAMILY ORGANIC ESTATE SSA, if the conditions apply, will refund the User. It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: in such circumstances, the User is aware that he may receive a different variant of the product. than the one chosen during the purchase.
Purchase procedure and payment methods
Having taken note of the conditions of the offer, the User can complete the purchase by following the procedure on the Site.
Before finalizing the purchase, a summary will be displayed which will indicate the unit cost of the selected item and the total, in the event of the purchase of multiple quantities of the same item or of different items. The cost of any shipping, delivery or postal charges can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process. Shipping costs may also be included in the sale price of some items or be free if the total amount of the order exceeds a certain value or following a specific promotion. In any case, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment. Once the purchase is completed, the User must proceed with the payment, which will be made to. BRAND FAMILY ORGANIC ESTATE SSA
Following the successful completion of the payment, the User will receive a confirmation email containing information relating to the offer purchased. The email will also contain a reference to these General Terms and Conditions. The confirmation will contain a summary of the delivery and billing address. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times are also indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the Customer or other causes due to third parties or force majeure not attributable to MARCHISIO FAMILY ORGANIC ESTATE SSA. In the case of timed offers, the goods could be sent to the User after the expiry of the same. In the absence of the confirmation email, the purchase cannot be considered validly concluded. In this case, should the amount of the missed purchase be mistakenly charged to the User, the same will be required to promptly notify, by sending an email to MARCHISIO FAMILY ORGANIC ESTATE SSA onoffice@marchisiofamily.it in order to allow MARCHISIO FAMILY ORGANIC ESTATE SSA to verify what happened and in case to proceed with the refund of the amount paid.
The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of the Visa / Mastercard / Maestro circuits, Satispay, bank transfer (after verifying the credit). MARCHISIO FAMILY ORGANIC ESTATE SSA may, in some or all cases and at its sole discretion, offer the alternative payment method by cash on delivery (in cash upon delivery of the goods).
Unless otherwise specified in the terms of the offer, the amount due will be debited upon confirmation of payment. In the case of bank transfer, at the time of order confirmation, the bank details (IBAN), the amount of the transfer and the order number will be indicated. Payment by bank transfer must be received by 11:59 pm on the third working day following the placing of the order; after this deadline, the products will be available again for other customers and it may not be possible to guarantee the complete fulfillment of the order. In this case MARCHISIO FAMILY ORGANIC ESTATE SSA will re-credit to the sender, without additional costs and by bank transfer, any payment received after the deadline.
If the User realizes that he has provided incorrect and / or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfillment, by sending an email to the address office@marchisiofamily.it In all cases, the User is solely responsible for any indication of incorrect and / or incomplete general information or delivery address, with the consequent possibility of losing the sum paid if the goods are delivered to strangers.
Transaction security
MARCHISIO FAMILY ORGANIC ESTATE SSA does not process and does not keep the data of the payment documents (eg: credit card numbers), which are processed and / or stored by the relevant payment service providers. The actual payment takes place through fields for entering the protected and encrypted payment data, served directly by the payment service. Only after the transaction has taken place, the banking service provider communicates the outcome of the payment to MARCHISIO FAMILY ORGANIC ESTATE SSA, without providing any sensitive information. For this reason, MARCHISIO FAMILY ORGANIC ESTATE SSA has no power over any refusal of the credit card used for payment. BRAND FAMILY ORGANIC SUMMER SS
Browsing on MARCHISIO FAMILY ORGANIC ESTATE SSA is protected and encrypted with a “Let’s Encrypt” security certificate, following a precise and constant process of verifying the authenticity of the company’s personal information and domain ownership. It is also possible to verify the authenticity of the certificate and its ownership by clicking in the appropriate protection section of the browser in use, generally next to the address bar, on the title of the page or on the status bar.
Coupon
MARCHISIO FAMILY ORGANIC ESTATE SSA can issue discount codes (hereinafter also “Coupons”) that the User can use when purchasing the products. Coupons are issued in the form of an alphanumeric code and their value (in euros) is determined unquestionably and at its total discretion by MARCHISIO FAMILY ORGANIC ESTATE SSA. proceeds to place the order. The coupon thus entered will be automatically deducted from the total amount of the order before payment, excluding any shipping costs. Coupons with percentage discounts are not applied to products already in promotion. Coupons are generally usable by the user for a limited period of time, after which they will no longer be usable. The Coupon may be subject to a minimum amount of expenditure under which it will not be possible to use it. Unless otherwise specified, the Coupon is personal and linked to the User’s Account and can be used for a single purchase, after which it will be automatically invalidated. Coupons cannot be combined. Coupons cannot be sold, sold and / or transferred to third parties except with the express authorization of MARCHISIO FAMILY ORGANIC ESTATE SSA. MARCHISIO FAMILY ORGANIC ESTATE SSA reserves the right to cancel any Coupon previously issued, even before the expiry date, without having to justify the reason and without the right to indemnity or compensation. MARCHISIO FAMILY ORGANIC ESTATE SSA may also issue Coupons in favor of Users who will invite acquaintances, friends and family to view the offers on the Site and register on it, once the new user has made the purchase. To carry out this procedure, the Site provides some features such as “Bring a friend”, “Send an offer email”, “Share on Facebook”, or other social networks etc. MARCHISIO FAMILY ORGANIC ESTATE SSA reserves the right to eliminate the Coupons issued in favor of users who make an improper use, without any notice and without the right to indemnity or compensation.
Shipping and delivery
MARCHISIO FAMILY ORGANIC ESTATE SSA accepts orders with delivery exclusively on the Italian territory, including the islands, with the exception of San Marino, Vatican City, Livigno and Campione d’Italia. The shipment of the goods takes place within the maximum time indicated in the conditions of the offer and, for timed offers, it could run from the end of the same. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case MARCHISIO FAMILY ORGANIC ESTATE SSA, unless otherwise specified, it undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 24/48 working hours throughout Italy except for the islands where the average delivery times are 48/72 working hours . In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is shipped by MARCHISIO FAMILY ORGANIC ESTATE SSA. undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 24/48 working hours throughout Italy with the exception of the islands where the average delivery times are 48/72 working hours. In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is shipped by MARCHISIO FAMILY ORGANIC ESTATE SSA. undertakes to deliver the goods within 10 working days from the date of the order and on average deliveries take place in 24/48 working hours throughout Italy with the exception of the islands where the average delivery times are 48/72 working hours. In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is shipped by MARCHISIO FAMILY ORGANIC ESTATE SSA.
The User will be notified, if available, the name of the courier and the tracking code of the shipment (Waybill or “Tracking”), through which it will be possible to follow the status. This information, if available, will also be visible within the User Account.
MARCHISIO FAMILY ORGANIC ESTATE SSA cannot guarantee that multiple products purchased at the same time are delivered with a single shipment, nor that any different shipments arrive at their destination at the same time. The offers, in fact, may not come from a single centralized warehouse. It is not possible to guarantee a precise date or time of delivery as this depends on the courier, the destination address and the person in charge of delivery. MARCHISIO FAMILY ORGANIC ESTATE SSA cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level.
MARCHISIO FAMILY ORGANIC ESTATE SSA uses packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, not damaged, or otherwise altered, even in the closing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. “Packed with holes”, “Crushed packaging”, etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objection about the characteristics of what has been delivered. office@marchisiofamily.it
In case of non-delivery of the goods within the indicated times, the User will be required to notify MARCHISIO FAMILY ORGANIC ESTATE SSA, who will check with the courier, the status of the shipment and any anomaly, also in order to improve the service provided. Following a shipping anomaly (for example parcel lost or destroyed during transport), MARCHISIO FAMILY ORGANIC ESTATE SSA will send the products again, compatibly with their availability in stock, without further costs or burdens for the user. , that is, to reimburse the user in full; if, at the time of the new shipment, the availability of the undelivered products is partial, it will be possible to arrange a partial delivery and the refund of the undelivered products only.
Product conformity guarantee
MARCHISIO FAMILY ORGANIC ESTATE SSA works diligently and in absolute good faith. In any case, MARCHISIO FAMILY ORGANIC ESTATE SSA cannot guarantee the completeness or the content of the information, nor the perfect correspondence of what is described in the product or offer sheet with the product actually delivered, as well as the legitimacy of the use of the images. , videos and distinctive signs. The User is also aware that the images used on the proposals can sometimes only be indicative of the product and not always faithfully represent the delivered product (by way of example and not limited to the vintage of the wine in case of out of stock or use of a certain type of cork that may be in cork or silicone or screw cap based on the availability of the MARCHISIO FAMILY ORGANIC ESTATE SSA). In the event of products that are found to be non-compliant, the User will contact MARCHISIO FAMILY ORGANIC ESTATE SSA by sending an email tooffice@marchisiofamily.it
Withdrawal
The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with MARCHISIO FAMILY ORGANIC ESTATE SSA without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the purposes of ‘art. 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on MARCHISIO FAMILY ORGANIC ESTATE SSA. The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by letter with return receipt, to BRAND FAMILY ORGANIC ESTATE SSA, office@marchisiofamily.it . The notice of withdrawal must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.
Following the correct exercise of the withdrawal, the User will have the burden of returning the goods without undue delay and in any case within 14 days from the date on which the User communicated to MARCHISIO FAMILY ORGANIC ESTATE SSA the decision to withdraw from the contract. pursuant to art. 54, c. 4. The User must visibly apply the document received by MARCHISIO FAMILY ORGANIC ESTATE SSA on the packaging following the aforementioned withdrawal notice, in which the shipping address and details relating to the order are already indicated. necessary to identify the return at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be charged to the User, except in the case in which MARCHISIO FAMILY ORGANIC ESTATE SSA has not informed him about it at the time of conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code. (The consumer bears only the direct cost of returning the goods, provided that the trader has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer. In the case of contracts negotiated away from the business premises in which the goods have been delivered to the consumer’s home at the time of conclusion of the contract, the professional collects the goods at his own expense if the goods, by their nature, cannot normally be returned by post) except in the event that MARCHISIO FAMILY ORGANIC ESTATE SSA has not informed the same about it when the contract is concluded, in accordance with art. 57 paragraph 1 of the Consumer Code. (The consumer bears only the direct cost of returning the goods, provided that the trader has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer. In the case of contracts negotiated away from the business premises in which the goods have been delivered to the consumer’s home at the time of conclusion of the contract, the professional collects the goods at his own expense if the goods, by their nature, cannot normally be returned by post) except in the event that MARCHISIO FAMILY ORGANIC ESTATE SSA has not informed the same about it when the contract is concluded, in accordance with art. 57 paragraph 1 of the Consumer Code. (The consumer bears only the direct cost of returning the goods, provided that the trader has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer. In the case of contracts negotiated away from the business premises in which the goods have been delivered to the consumer’s home at the time of conclusion of the contract, the professional collects the goods at his own expense if the goods, by their nature, cannot normally be returned by post) in accordance with art. 57 paragraph 1 of the Consumer Code. (The consumer bears only the direct cost of returning the goods, provided that the trader has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer. In the case of contracts negotiated away from the business premises in which the goods have been delivered to the consumer’s home at the time of conclusion of the contract, the professional collects the goods at his own expense if the goods, by their nature, cannot normally be returned by post) in accordance with art. 57 paragraph 1 of the Consumer Code. (The consumer bears only the direct cost of returning the goods, provided that the trader has not agreed to bear it or has failed to inform the consumer that this cost is borne by the consumer. In the case of contracts negotiated away from the business premises in which the goods have been delivered to the consumer’s home at the time of conclusion of the contract, the professional collects the goods at his own expense if the goods, by their nature, cannot normally be returned by post)
The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact. and not tampered with, as well as perfectly suitable for their intended use and free from signs of wear or dirt.
As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case MARCHISIO FAMILY ORGANIC ESTATE SSA, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the event that the reimbursement has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in value of the asset.
MARCHISIO FAMILY ORGANIC ESTATE SSA may refuse to accept a withdrawal for food and wine products that have even been partially consumed. Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
Exceptions from the right of withdrawal
In any case, it is understood that, with reference to the performance of the service, the right of withdrawal cannot be exercised by the User after the complete supply of the products by MARCHISIO FAMILY ORGANIC ESTATE SSA if the supply itself has begun with the express agreement of the User and he has accepted to lose the right of withdrawal following the full execution of the service by MARCHISIO FAMILY ORGANIC ESTATE SSA.
In any case, pursuant to art. 59 of the Consumer Code, goods made to measure or customized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
Refunds
Any disbursement of sums by way of reimbursement by MARCHISIO FAMILY ORGANIC ESTATE SSA, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. MARCHISIO FAMILY ORGANIC ESTATE SSA will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different means of payment. payment. If the User has expressly chosen a different type of delivery that provides for delivery costs higher than those connected to the standard delivery offered by MARCHISIO FAMILY ORGANIC ESTATE SSA (“Additional Costs”), the latter will not be required to reimburse the related costs. Additional. It is understood that MARCHISIO FAMILY ORGANIC ESTATE SSA may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, whichever occurs first.
Responsibility of Marchisio Family Organic Estate Ssa
MARCHISIO FAMILY ORGANIC ESTATE SSA will not be liable for damages that may arise from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User’s computer equipment, which prevent or delay the provision of services. if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner. MARCHISIO FAMILY ORGANIC ESTATE SSA will only be responsible for any defects or discrepancies. In any case MARCHISIO FAMILY ORGANIC ESTATE SSA cannot in any case be held responsible for delays or defects or discrepancies depending on events beyond its reasonable control such as, by way of example only: (i) events of force majeure;
Industrial and intellectual property
MARCHISIO FAMILY ORGANIC ESTATE SSA is the owner of all rights relating to the graphic and conceptual content of the Site, as well as the distinctive signs made visible in it. The reproduction, even partial, of the content and graphics of the Site, as well as of the distinctive signs made visible in the same, is therefore prohibited.
Privacy
Personal data is collected and processed in order to follow up on the User’s requests. MARCHISIO FAMILY ORGANIC ESTATE SSA guarantees its users to operate in compliance with the legislation on the processing of personal data, governed by the Privacy Code referred to in Legislative Decree no. 196/2003. The privacy policy is to be considered an integral and substantial part of these General Conditions and is accessible in the Privacy section of the Site or from the link: https://marchisiofamily.it/privacy-policy . The data controller is MARCHISIO FAMILY ORGANIC ESTATE SSA
Any complaint must therefore be addressed to: MARCHISIO FAMILY ORGANIC ESTATE SSA, with registered office in VIA SILVIO PELLICO 7, 12050 CASTELLINALDO D’ALBA, CF and VAT number 03646570048, REA CN 306332. or at office@marchisiofamily.it
Upon registration, the User may be required to give his consent to the receipt of commercial information, including by sending newsletters. In this case, the User will be free to give his consent or not.
Cookies
For the correct functioning of the Site, it is necessary to use Cookies. Cookies are used to obtain information on the terminals, the operating system, the IP address and the type of browser in use, in order to offer the User a better browsing experience. This is generally statistical data, which does not contain sensitive information. it is possible to deny the use of cookies by activating the option to disable them on the browser or device in use.
More information on cookies is available at the link: https://marchisiofamily.it/cookie-policy .
Links to third party sites
The Site may contain links, in the form of hyperlinks or banners, to external and third-party websites. MARCHISIO FAMILY ORGANIC ESTATE SSA does not exercise any control over said sites and assumes no responsibility for the accuracy, nature, quality and completeness of the information contained on third party sites. The content of such sites does not represent products, services or information of. BRAND FAMILY ORGANIC ESTATE SSA
Conciliation procedure. Applicable law and competent court
These General Conditions will be governed in every aspect by Italian law.
For any dispute concerning the interpretation, execution and / or termination of the contract between the User and MARCHISIO FAMILY ORGANIC ESTATE SSA, the Parties acknowledge that the Judge of the place of residence or domicile of the User will be competent, if the same is to be considered a “consumer” according to the laws in force on the matter. If, on the other hand, the User is a professional, in the case of Direct Sale the Court of Turin will be competent, while in the case of Intermediate Sale the Court of the Partner’s place of residence will be competent.
